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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
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Hey Clachan which IHD model do you have? We don't currently have any that scroll through the screens directly but it is potentially something we... see more
- 5 Minutes Ago
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Is there a video showing the individual IHD pages with explanation available but NOT the one featured with girls see more
- 16 Minutes Ago
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@Womble Doing a little surfing 🏄 it looks like traditional (non smart) electric meters can hold £250 max but gas is much higher. I've seen £999... see more
- 18 Minutes Ago
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Yes it’s very strange, my gas is currently at £307 in credit and lets me add weekly but the electricity isn’t playing ball! I’ll check what’s on the... see more
- 31 Minutes Ago
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@Womble You are welcome. It is possible possible that you need a new key. If your current credit drops and you continue to have the same problem... see more
- 34 Minutes Ago
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@Andy65 thank you! Here's the meter (quite new, as the smart meter stopped communicating with the main meter & it needed replacing). This sits in... see more
- 34 Minutes Ago
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@Womble This thread should answer your question :... see more
- 44 Minutes Ago
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Hi Does anybody know the amount of credit you can have on the meter at one time? My balance is currently £140.00 and I have roughly about £80 loaded... see more
- 56 Minutes Ago
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@JACQSBAK hey welcome to the community 👋 I'm Deb one of the senior coordinators on the forum. It should stay in this mode until an engineer can... see more
- 1 Hour Ago
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@meldrewreborn they're not being produced at all unless I ask for them to be produced. I can see the October statement because I rang and asked for... see more
- 1 Hour Ago
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@RosieMay i get my statement by email a day or so after submitting my readings (tradition meter!) are the statements being produced - so are... see more
- 1 Hour Ago
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@retrotecchie it's been about seven months now and I'm still not seeing my statements online. see more
- 1 Hour Ago
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@RosieMay I had a similar problem when I moved over to E.On Next. I was submitting manual readings (no smart meter) and paying the monthly DD,... see more
- 1 Hour Ago
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@Mailman I don't see the transaction amounts until I ring up and ask for the statement to be put online. It's usually a week or two later when I... see more
- 1 Hour Ago
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@RosieMay Do you ever see the transaction amounts for gas/electric itemised in your account within 1 day of your meter reads showing on your... see more
- 2 Hours Ago
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@Poppy_EONNext I do top up with a key card. see more
- 2 Hours Ago
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@Poppy_EONNext Hi Poppy... the lady I spoke to didn't mention anything about a meter exchange, or that it would go into safety mode. I was only... see more
- 2 Hours Ago
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@Andy65 just what I was going to suggest. see more
- 2 Hours Ago
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Hi @Edmundo If it's constant from 2am to 6am then that would suggest a timer. Can you post photos of your meter installation including your... see more
- 5 Hours Ago
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@RosieMay Statements should be available online a couple of days after a smart read. It may vary when available (ie take longer) if the readings are... see more
- 6 Hours Ago
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It took a couple of "nudges" to get them to get my bills produced on a regular basis : often only gas with no elec. but they seem to have got it... see more
- 6 Hours Ago
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When I joined Eon.Next it took several months to sort out my statements. Finally it was done and the statement was updated in September. In October... see more
- 6 Hours Ago
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