- Older Activity
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Hi aaeh782 Something definitely doesn't look right here 😧 So that I can check a couple of things, please can you send two other pictures? I'll... see more
- 4 Hours Ago
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Hi Richp81 We're not currently changing Prepayment meters for Credit meters due to us not having a credit checking system in place. For us to be... see more
- 4 Hours Ago
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Hi Patrick999 I'm sorry to hear that you've not received your refund, there could be a few reasons why this has happened. The Community is a... see more
- 5 Hours Ago
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Hi mgjohn A tariff update has been sent out to your meter, the prices on your in home display should be updated by tomorrow. Pete 😊 see more
- 5 Hours Ago
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The IHD only shows the current price per tariff per kWh, if you're on E7 you cannot see both rates at the same time, it will only show the rate that... see more
- 6 Hours Ago
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I found the charge rate on the IHD. IHD shows only one rate of credit tariff per KWh which is 34.17P which matches the rate on my account. It doesn't... see more
- 7 Hours Ago
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A Direct Debit is supposed to help customers, by giving them a regular amount to pay each month that over time covers their energy bills. Because... see more
- 8 Hours Ago
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07/05/22 smart reading obtained from my online account- day 4573 night 6792 add those two numbers to get 11365 Today 47 days later I see only one... see more
- 9 Hours Ago
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Bennie_EONNext Thanks Bennie. see more
- 9 Hours Ago
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Han_EONNext Still waiting for my Smart Meter to update with new Tariff. see more
- 13 Hours Ago
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Does the price per kWh on the IHD match either of the rates shown on your account or is it different? Your IHD will only ever show one number, it... see more
- 13 Hours Ago
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Yes please, I would like to get this sorted out. see more
- 14 Hours Ago
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Checked at 7am still get the one reading. Beginning to think eon next have screwed up. see more
- 14 Hours Ago
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Hi please get @PeterT_EONNext to push latest tariffs out please, we fell of a fixed deal on 8/6 see more
- 21 Hours Ago
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Hi please get the biot to update my tariff too please see more
- 22 Hours Ago
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The DNO (District Network Operator) is responsible for the mains cable and the cut out so you will need to get in touch with them to get those looked... see more
- 23 Hours Ago
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Frayed supply cables eh? You might need to talk to UKPN first as they probably own that element. Let me see if Beki_EONNext can help with this as it... see more
- 1 Day Ago
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Hey @gjonesk! Anasa here 👋 Welcome to the Community! I've had a quick look and I can see that your smart meter has just has just kicked in and has... see more
- 1 Day Ago
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Nash1954 Anasa here! 👋 welcome to the Community! I'm sorry to see that there has been a lot of confusion over your account and your payments. A... see more
- 1 Day Ago
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Still need a hand with this? I'm actually away until Sunday, but I've got this thread on my radar for when I get back. see more
- 1 Day Ago
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SO was promised a call back by the customer service person when your system was back up, end of the week now and NO callback and none of my queries I... see more
- 1 Day Ago
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Archie1962 Thank you for that, that is really helpful. Just to add to this I am £385 in credit, so I do feel that the monthly payment is needlessly... see more
- 1 Day Ago
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I think a customer can only reduce their payment by 10% anna567 which is what has happened with you going from £171 down to £154. It's important... see more
- 1 Day Ago
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Thanks for your reply, it was very helpull. see more
- 1 Day Ago
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I think I've seen a similar post on here where a customer was moved to eon-next and was put onto a single rate tariff. If you log into your account... see more
- 1 Day Ago
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Hi, I moved into a flat about a month ago that has a prepayment meter. I would like to change this to a credit meter but I see from the website... see more
- 1 Day Ago
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